Training and Education
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Useful Advice - Advice for our customers on what to look for when taking in a repair
Firstly discuss with the customer the general condition of the piece including the age,
value, type of metal and stones. A quick look with an eyeglass can reveal
quite a lot and takes very little time and will convey a level of professionalism.
Try and determine the cause of the problem. For example a stone has fallen out,
why has this happened? Check the claws. Discuss your observations with
your customer. Forewarning your customer of the general condition will
give them a more realistic expectation of the work that may be required
to solve the problem.
Write your observations on the repair docket and also give
a good description of the item. A small sketch can also help.
Get your customer to read through the repair docket and sign to show acceptance
of the contents.
Use the price list where appropriate to quote for the cost. If the repair is more
complicated recommend to your customer that the article be sent in for
a free of charge estimate.
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Chains - Click the thumbnail to read in detail about chain repairs/soldering,extensions/reductions, findings and jointed links and see examples of the most common chain types and findings
Earrings - Click the thumbnail to read in detail about the different styles of earrings, the different fittings and clasps.
Hallmarks -Click the thumbnail to read about hallmarks, assay, standards of fineness, laser hallmarks
Bangles -Click the thumbnail to read about slave, torque, hinged and stone set bangles
Cufflinks -Click the thumbnail to read about swivel fittings, chain links and front plates.
Metals -Click the thumbnail to read about gold, silver, platinum, titanium, palladium, types of finishes, plating, enamelling and faulty gold
Quiz-Click the thumbnail to test your knowledge on our Quiz
Rings - Click the thumbnail to read in detail about sizing, reclawing, remounting, repair or replacing shanks, 1/2 shanks,remounting, rebuilds, hallmark, casting, hand made mounts and insurance replacements.
Stones and Setting -Click the thumbnail to read in detail about the different styles of setting, the different types of cuts, information on precious and semi- precious gemstones including birthstones and the related services we provide.
Diamonds -Click the thumbnail to read in detail about diamonds from formation, structure, mining (including Conflict Diamonds) to diamond cutting and the 4C's.
Engraving -Click the thumbnail to read in detail about the different types of engraving offered my Maker Mends Ltd, Hand, Machine, Computer and Seal Engraving and Photo Engraving.
Watches - Click the thumbnail to read in detail about watch bracelets, lugs, button and stem, watch case, battery replacement and reseal. Overhaul and our Prestige Watch case and bracelet refurbishment service.
Brooches -Click the thumbnail to read in detail about the parts of brooches, catches, pins, hinges, clasps and safety chains.
Pearls and Stringing -Click the thumbnail to read in detail about pearl and bead stringing including threads, clasps, counting, plain thread, knotted thread and supplying pearls and beads.
Gemstones-Click the thumbnail to read in more detail about the more popular gemstones used in Jewellery.